Pet Mountain Reviews

PetMountain.com accepts various forms of payment for all orders. These include Visa, MasterCard, Discover, American Express, and PayPal. Additionally, any pre-paid gift card bearing a Visa, MasterCard, American Express, or Discover logo/insignia is processed like an actual credit/debit card. However, it's important to note that only one credit card can be used per order. PetMountain.com also offers a rewards program called PetCash, which customers automatically earn on every purchase and can redeem for discounts on future purchases.

PetMountain.com has a simple return policy. If a customer is not 100% satisfied with their pet supplies, they can return any unused product in the original packaging within 30 days from the date of purchase. However, original shipping charges are non-refundable. If PetMountain.com made a mistake or the item arrived defective, customers should not attempt to return the items. Instead, they should contact PetMountain.com at 1-888-373-8686 or email contact@petmountain.com. Refunds are typically processed within 1 week of receiving the return. Please note that PetMountain.com does not offer an exchange policy or store credit on returned items. A refund will be processed back to the original payment method at the time of purchase.

As for the shipping policy, PetMountain.com offers free shipping on all orders with a sub-total over $49. Orders under $49 pay a flat-rate of $3.95 for ground shipping delivered in 1-5 business days. They do not charge extra for heavy or oversized products. The shipping charge will be displayed at checkout for the customer's convenience. Orders are shipped within 1 business day of ordering. PetMountain.com currently ships within the 48 contiguous United States and does not ship to Hawaii, Alaska, Internationally, PO Boxes, APO, FPO, or DPO addresses. They have partnered with USPS and FedEx for deliveries. Tracking numbers are emailed upon shipment for the customer's convenience.

PetMountain.com is a pet supplies store that offers a wide range of products for various types of pets. The store provides high-quality food, toys, treats, and pet supplies at competitive prices. They have a rewards program called PetCash Rewards where customers can earn PetCash for discounts on every purchase.

The website features over 6022 products with prices varying based on the product type and brand. For instance, the 4Legz Freeze Dried Chicken Hearts Dog Treats are priced from $13.19, originally $21.99, offering up to 50% off. The Acurel Ammonia Reducing Pad for Aquariums is available from $15.99, originally $25.99, offering up to 47% off.

In terms of shipping, PetMountain.com offers free 1-5 day delivery for orders over $49. For orders under $49, a flat-rate of $3.95 is charged for ground shipping delivered in 1-5 business days. They do not charge extra for heavy or oversized products. The shipping charge is displayed at checkout for customer convenience.

Please note that these details are subject to change and it's always best to check the website for the most current information. If you need more specific information about a particular product or category, please provide more details.

Petmountain.com is a one-stop-shop for all pet needs. It offers a wide range of pet supplies including food, toys, treats, and other pet products. The website caters to various pets including dogs, cats, aquariums, ponds, reptiles, birds, and small pets.

One of the popular services is the PetCash Rewards program where customers can earn PetCash for discounts on every purchase. The website also offers free shipping on orders over $49 and fast delivery within 1-5 days.

The website stocks over 15,000+ pet supplies from more than 200+ brands. Some of the top-selling brands include Zoo Med, Kaytee, Hikari, Tetra Pond, KONG, API, Dingo, Marineland, Nylabone, ZuPreem, Four Paws, Hartz, Tetra, Zilla, Natures Miracle, and Vitakraft.

Popular product categories include Reptile Terrariums and Covers, Dog Training and Behavior, Aquarium Water Care, Small Pet Cages and Habitats, Bird Toys, Pond Water Pumps, and Cat Flea and Tick products.

The website is known for its competitive prices and excellent service. All products are brand new and come with applicable manufacturer warranties.

To get in touch with the customer service at PetMountain.com, one can call at 1-888-373-8686. This line is available Monday-Friday. Alternatively, an email can be sent to contact@petmountain.com for assistance. Please note that most orders process quickly and can enter the shipping process within minutes. If an order has shipped and has a tracking number, it cannot be changed or canceled. For any changes or cancellations prior to shipment, it is advised to contact them immediately.

PetMountain.com has mixed reviews from customers. On Trustpilot, it has an average rating of 3.5 with some customers praising the easy ordering process and product delivery, while others have expressed dissatisfaction with customer service. On Sitejabber, PetMountain.com has a rating of 2.9 stars from 49 reviews, with most customers generally dissatisfied with their purchases, frequently mentioning customer service problems. However, on ResellerRatings, PetMountain.com has a high rating of 4.73 stars. It's important to read reviews and make an informed decision before making a purchase. Please note that these reviews are subject to change and it's always a good idea to do some research before making a purchase from any online retailer.